Delivery & Service Policy

1. Service Delivery Overview

Vivahavedi is an online matrimonial service platform. Unlike physical products, our services are delivered digitally and instantly upon successful subscription activation. This policy outlines how our services are delivered to you.

• All services are delivered electronically through our website and mobile application
• There is no physical shipping or delivery of goods
• Service access is granted immediately upon successful payment confirmation
• Premium features are activated instantly after payment processing

2. Service Activation Timeline

2.1 Instant Activation

• Free Membership: Activated immediately upon successful registration
• Paid Subscriptions: Activated within 5-10 minutes of payment confirmation
• Premium Features: Available instantly after successful transaction

2.2 Delayed Activation

In rare cases, service activation may be delayed due to:

• Payment gateway processing delays (up to 24 hours)
• Bank verification requirements for large transactions
• Technical issues or system maintenance
• Profile verification pending for safety reasons

3. Service Coverage

Our matrimonial services are available:

• Geographic Coverage: Available across India and internationally
• Platform Access: Accessible via web browsers and mobile devices
• 24/7 Availability: Services can be accessed anytime, anywhere with internet connection
• Multi-device Support: Use your account on multiple devices simultaneously

4. Digital Service Delivery

4.1 What You Receive

• Access to your personalized dashboard
• Ability to create and manage your matrimonial profile
• Search and filter capabilities based on your preferences
• Communication tools (messaging, interest expression)
• Profile views and match recommendations
• Premium features as per your subscription plan

4.2 Service Requirements

To access our services, you need:

• A valid email address and mobile number
• Internet connection (broadband or mobile data)
• Modern web browser or our mobile application
• Verified account credentials

5. Physical Document Delivery

In specific cases, we may send physical documents or materials:

5.1 Premium Services

• Assisted Matchmaking: Personalized biodata booklets may be shipped (if applicable)
• Verification Documents: Physical verification badges or certificates (upon request)
• Special Packages: Welcome kits or promotional materials for premium members

5.2 Shipping Details (Physical Items)

• Delivery Time: 5-7 business days for domestic shipping within India
• International Shipping: 10-15 business days for international deliveries
• Courier Partners: India Post, BlueDart, DTDC, or other reputed courier services
• Shipping Charges: May apply based on location and package weight

6. Service Interruptions

We strive for 99.9% uptime, but service may be temporarily unavailable due to:

• Scheduled maintenance (notified in advance)
• Technical issues or server problems
• Force majeure events (natural disasters, government orders, etc.)
• Security updates or system upgrades

In case of prolonged service interruptions, subscription periods may be extended accordingly.

7. Tracking Your Service

• Check your subscription status in the "Account Settings" section
• View payment history and invoice details in your dashboard
• Monitor service usage and remaining credits/features
• Receive email confirmations for all transactions
• Track physical shipments (if any) via courier tracking number sent to your email

8. Non-Delivery or Access Issues

If you face issues accessing our services after payment:

1. Wait for 15-30 minutes as payment confirmation may be delayed
2. Check your email for payment confirmation and activation details
3. Clear browser cache or try accessing from a different device
4. Contact our support team at support@vivahavedi.com with payment proof
5. We will activate your service manually within 2-4 hours of verification

9. International Users

• Our services are accessible globally with internet connection
• Payment can be made in INR or equivalent foreign currency
• Currency conversion rates as per payment gateway provider
• Time zones may affect customer support response times
• Physical document delivery (if any) subject to international shipping regulations

10. Service Modifications

We reserve the right to modify, suspend, or discontinue any service or feature with prior notice to users. Active subscriptions will be honored, and refunds will be processed as per our Cancellation & Refund Policy for any discontinued services.

11. Contact Information

For service delivery or access issues, please contact: