Cancellation & Refund Policy

1. Subscription Cancellation

Members may cancel their subscription at any time through their account dashboard or by contacting our customer support team.

• Cancellation requests can be submitted 24/7 through your account settings
• Contact our support team at support@vivahavedi.com for assistance
• Upon cancellation, your subscription will remain active until the end of the current billing period
• No partial refunds will be provided for the unused portion of the subscription period

2. Refund Policy

At Vivahavedi, we strive to provide the best matrimonial services. Our refund policy is as follows:

2.1 Eligibility for Refunds

• 7-Day Money Back Guarantee: New members can request a full refund within 7 days of initial subscription if they are not satisfied with our services
• Technical Issues: Full refund if our platform experiences prolonged technical issues preventing service access
• Duplicate Payments: Immediate refund for any duplicate or erroneous charges

2.2 Non-Refundable Scenarios

• Subscriptions older than 7 days (except for technical issues on our end)
• Partial subscription periods after usage has begun
• Violation of our Terms & Conditions resulting in account suspension
• Personal reasons unrelated to service quality or platform functionality

3. Refund Process

To request a refund, please follow these steps:

1. Submit a refund request via email to support@vivahavedi.com with your subscription details
2. Include your order ID, payment details, and reason for refund
3. Our team will review your request within 2-3 business days
4. If approved, the refund will be processed within 5-7 business days
5. Refunds will be credited to the original payment method used during purchase

4. Subscription Auto-Renewal

All subscriptions are set to auto-renew by default. To avoid unwanted charges:

• Disable auto-renewal at least 24 hours before the renewal date
• You will receive email reminders 7 days before auto-renewal
• Manage auto-renewal settings in your account dashboard
• If auto-renewal charges occur after cancellation request, contact us immediately for a refund

5. Payment Gateway Charges

Please note:

• Payment gateway charges (if any) are non-refundable
• Refunds may be subject to payment processor fees as per their policy
• Currency conversion charges (for international payments) are non-refundable

6. Service Credits

In some cases, we may offer service credits instead of monetary refunds:

• Service credits can be used for future subscriptions or premium features
• Credits are valid for 12 months from the date of issue
• Service credits are non-transferable and cannot be exchanged for cash

7. Contact Information

For any questions regarding cancellations or refunds, please contact us:

8. Policy Updates

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.